TECHNOLOGY
Systems that keep care moving, not waiting.
Technology plays a critical role in delivering safe, efficient, and timely medication management. We build and support the tools, portals, and communication channels that let your staff spend less time troubleshooting and more time with residents.
We provide responsive, knowledgeable support tailored specifically to retirement homes, supportive living communities, and transitional care units across Ontario.
Five systems, one connected pharmacy. Every tool below is built around the same goal: fewer manual steps between a prescriber's order and a resident's dose.
Please tap on each system to find out more.
Medication management can't wait on a ticket queue. Our dedicated support team is available to assist with technical issues, troubleshooting, and system guidance related to MediRx services and digital workflows. We help ensure continuity of care by resolving issues quickly and minimizing disruption to daily operations.
Pharmacy Technology & Systems
We provide direct assistance with the pharmacy-integrated tools your home relies on every day, including:
Clinical & Operational Workflow Assistance
Beyond troubleshooting, we help optimize how your home works with pharmacy services day to day:
MediRx prioritizes fast, clear, and secure communication. Support is available through multiple channels, so your team always has access to the right help at the right time.
Technology only helps if your team is confident using it. We stay involved long after go-live, providing guidance and support for staff using pharmacy systems and workflows.
“We are more than a pharmacy provider — we are a care partner.”
Our Technical Support services are designed to keep your operations running smoothly, your staff confident, and your residents safe. We are here to support your team every step of the way.
Technology plays a critical role in delivering safe, efficient, and timely medication management. We build and support the tools, portals, and communication channels that let your staff spend less time troubleshooting and more time with residents.
We provide responsive, knowledgeable support tailored specifically to retirement homes, supportive living communities, and transitional care units across Ontario.
01 — The Technology Platform
Five systems, one connected pharmacy. Every tool below is built around the same goal: fewer manual steps between a prescriber's order and a resident's dose.
Please tap on each system to find out more.
Secure Care Portal
A single online workspace built to meet and exceed Ministry of Health documentation standards, without the paper trail.
- Electronic Pharmacy Related Forms
- Electronic Incident Report
- Access to secure home specific reports and audit results
- Online Resources
- Many More!
Electronic Medication Administration Record (eMAR)
eMAR gives care staff a live, real-time record of what's been administered — reducing transcription errors and giving your team documentation they can trust at a glance.
Electronic Ordering
Place medication orders and reach the pharmacy instantly from the floor — no faxed forms, no waiting on a callback for routine requests.
PACMED and PACVISION
Automated packaging and dispensing coordination built to be less prone to human error — giving your team peace of mind alongside real flexibility for changing orders.
On-Site Hardware & Infrastructure
Medcarts, printers, fax, scanner— the physical layer underneath every system above, installed, maintained, and supported by our team.
02 — Technical Support
Medication management can't wait on a ticket queue. Our dedicated support team is available to assist with technical issues, troubleshooting, and system guidance related to MediRx services and digital workflows. We help ensure continuity of care by resolving issues quickly and minimizing disruption to daily operations.
Pharmacy Technology & Systems
We provide direct assistance with the pharmacy-integrated tools your home relies on every day, including:
- Medication ordering and communication systems
- Electronic medication records and documentation workflows
- Compliance packaging and dispensing coordination tools
- Delivery tracking and scheduling systems
- Secure communication between care teams and pharmacy staff
Clinical & Operational Workflow Assistance
Beyond troubleshooting, we help optimize how your home works with pharmacy services day to day:
- Medication order clarifications and updates
- Workflow questions related to medication administration processes
- Coordination of urgent or time-sensitive prescriptions
- Support for onboarding new staff to pharmacy systems
- Guidance on best practices for safe medication handling
03 — Reach Us
MediRx prioritizes fast, clear, and secure communication. Support is available through multiple channels, so your team always has access to the right help at the right time.
- Phone Support — for urgent inquiries: 289-806-6337, or toll free 1-800-353-9103
- Email Support — for documentation and follow-ups: dispensary@medirx.ca
- Pharmacy Liaison — for ongoing facility support
- After-Hours Support — for urgent medication needs: 289-806-6337 ext 4
04 — Training & Ongoing Guidance
Technology only helps if your team is confident using it. We stay involved long after go-live, providing guidance and support for staff using pharmacy systems and workflows.
- Orientation for new care staff
- Refresher training on pharmacy communication processes
- System usage support for medication ordering and tracking
- Updates when new tools or workflows are introduced
Our Commitment
“We are more than a pharmacy provider — we are a care partner.”
Our Technical Support services are designed to keep your operations running smoothly, your staff confident, and your residents safe. We are here to support your team every step of the way.